| Shipping Policy |
$5.95 Flat Rate eParcel Postage - Australia WideOrders are charged at a flat rate of $5.50 for Australia wide delivery irrespective of actual number of titles purchased. We use Australia Post eParcel service, which offers customers a track -and- trace facility. It is thus more cost effective to order several titles at a time, as the $5.50 shipping cost is spread over the entire order. All Games and Bluray Pre-Orders are shipped FREE, where the "Preorder Now : Free Shipping" icon is displayed.
Items marked as "Buy Now : Free Shipping" ship for free if shipped by themselves or with other "Free Shipping" items. Please note that free freight does not apply to Customer orders with mixed items in Customer's shopping cart comprising Free Shipping, Pre-Order and/or in stock and/or back order items. We take every reasonable step to ensure that your delivery reaches you promptly, with a track and trace and secure delivery process. We do not ship to Post Office (PO) boxes, and both our Australian Air Express courier and Australia Post require signature upon delivery to your nominated address. As our mail and courier shipments are registered with Australia Post, any undelivered shipments will be redirected to your local post office and you will require photo identification and possibly proof of residence (eg a utility bill with your name on it) to collect from your local Post Office. Please note that Part or Multiple shipment may incur a fee per shipment. We may contact you if your order is extra bulky as there may be a postage surcharge. Fast Courier OptionGames101 now offers a fast courier option for a flat rate of $12.50, Australia wide. However, this option is not available on bulky orders and may not be presented at checkout for this reason. Australian Air Express or Express Post are our normal service. Dispatch Timing
Orders placed with us before 1pm Australian Eastern Standard time are generally despatched same business day. Orders placed over the weekend or after midday Friday's are normally processed on Monday, if its not a public holiday in Queensland, else Tuesday's. Please note that Australia Post and Australian Air Express generally only deliver on business days, not weekends or Public Holidays. Please take this into account when asking us for details of your delivery. Different state holidays may coincide in which case your order may be delayed due to circumstance of timing. Dispatch OptionsThe dispatch options available are as follows.
Product information, including release dates, is drawn from manfacturer's data and although every effort is taken to ensure accuracy, GAMES101 accepts no responsibility for inaccuracies. **Please Note : If your order contains back order or Pre-order titles then the entire order will be held until the back order or Pre-Order items are available to ship. The Cart/Checkout process will advise you if you have backorder items. If you want those items that are available now to ship now, then you need to split your order and place two (or more) orders. Splitting Your Order into Parts
We often receive customer requests to ship "in-stock" items before the pre-order/backorder items, where a customer has placed an order containing in-stock and preorder/backorder items. The Games101 customer system is not able to retrospectively split your order once processed from the customer web interface. Splitting your order unfortunately requires manual manipulation of our stock, administration and financial management systems. However, if you do decide that you want your order split after it has been placed, then please contact us at info@games101.com.au and provide details of your order, including order number. We would then ask you to place part of your order again, so that the in stock items are split out from the pre-order or back order items into a separate new order(s), and we adjust your original order accordingly. You will be charged an additional postage or courier fee of $5.50/12.50 respectively per new order to cover our costs of splitting your order and sending it in separate parcels, and an additional $5 manual processing fee. Order TrackingAll orders can be tracked and traced from the time they leave our warehouse. You will be given a tracking number via email which you can look up at www.eparcel.com.au to follow its progress.
FREE Australia Post Delivery for Selected Preorders!Preorder any title marked as Pre-order : Free Shipping and we'll throw in FREE delivery by Australia Post Registered Mail, just as soon as its in stock. Preorder now to ensure your copy. Pre-orders can run out of stock allocation fast, and we ship strictly on a first come first serve basis to our customers, with many of our customers receiving their order next day from release. So avoid the queues and uncertainty, pre-order that game today so you dont miss out. We accept pre-orders for Microsoft XBox360, Microsoft Windows PC games, Nintendo Wii, Nintendo DS (DSi), Playstation 3, Playstation Portable (PSP) and Playstation 2 (PS2) electronic video games - all of which ship for free. Consoles and Console bundles will be charged at regular freight prices.
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